This mail made my week

Last week I received a mail I hadn’t been expecting. It came from Joanna Kori. Jo is an colleague in the L&D field whom I coached for a Learning and Skills Group webinar in 2013.

The mail was triggered by the publication of Webinar Master, my ebook on how to deliver presentations well online.

I thought Jo would have forgotten all about our couple of sessions together, but apparently not, as I read:

Just a note to say how pleased I am that you’ve got this ebook out – I still have the notes I made from when you coached (or maybe I should say coaxed!) me through the LSG webinar on the Flipped Learning Model this time 2 years ago.

I remember your advice on pacing, expression and tone of voice, and most importantly to feel confident about getting the audience to participate – asking questions not just lecturing.

The positive experience of that webinar was quite a turning point for me.

As I read, I had to stop for a moment to catch my breath. I was delighted that Jo had found what we did together useful, amazed that she had kept the notes for 2 years, and honoured that she had taken the time to mail me about it.

Like most people I’m pretty busy, trying to get the most out of each hour, but mails like this from Jo make it all worth while, because this is what coaching is all about. Anyone in L&D will agree that there is nothing better than helping people realise their potential. It puts the relentless pace and the battle to wring the most from each day entirely into perspective.

Thank you, Jo, for taking the time to share your thoughts.

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